Returns & Exchanges
At Point, we stand behind our technology with a 30-day satisfaction guarantee, ensuring you have the support needed for all your electronic purchases. If your device isn't the perfect fit, our streamlined return process makes exchanges and refunds quick and effortless.
Initiate Your Request
Log into your Point account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Package Your Device
Securely pack the item in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, then drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing