Frequently Asked Questions
Everything you need to know about shopping with Point.
What kind of warranty comes with my electronics?
All products purchased from Point come with a standard 12-month manufacturer warranty. Some premium items include an extended 24-month protection plan against technical defects.
How long does shipping take for high-value items?
We offer insured express shipping on all electronics. Domestic orders typically arrive within 2-4 business days, while international shipping can take 7-10 business days depending on customs.
What is your return policy for opened gadgets?
Items can be returned within 30 days of delivery. To be eligible for a full refund, the device must be in its original packaging with all accessories included. A restocking fee may apply to opened software or activated devices.
Are the products sold on Point brand new or refurbished?
We primarily sell brand new, factory-sealed electronics. If an item is 'Certified Refurbished,' it will be clearly labeled on the product page and will have passed a rigorous 50-point inspection.
Which payment methods do you accept?
Point accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible high-ticket purchases.
How can I track my order status?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our real-time tracking portal.